General Terms and Conditions (GTC)
These terms and conditions govern the use of SmartLandlord services. By accessing and using our platform, you agree to be bound by these terms.
Table of contents
- Provider and scope
- Description of services
- Conclusion of contract and storage
- Withdrawal and cancellation
- Contract term and termination
- Right of withdrawal for consumers
- Prices and payment terms
- Liability and warranty
- Data protection
- Notifications
- Availability and Support
- Applicable law and place of jurisdiction
- Final provisions
1. Provider and scope
These General Terms and Conditions (GTC) apply to all services provided by SmartLandlord GmbH. The provider is SmartLandlord GmbH, registered in Munich, Germany.
Scope of application
- • All services offered through the SmartLandlord platform
- • Property management and rental services
- • Financial dashboard and analytics
- • Energy consumption monitoring
- • Location assessment and settings
2. Description of services
SmartLandlord provides comprehensive property management solutions for landlords and property owners.
Service features
- • Property portfolio management
- • Tenant communication tools
- • Financial tracking and reporting
- • Maintenance scheduling
Technical requirements
- • Modern web browser
- • Internet connection
- • Mobile device compatibility
- • JavaScript enabled
Service availability
- • 24/7 platform access
- • Regular maintenance windows
- • Cloud-based infrastructure
- • Data backup and security
3. Conclusion of contract and storage
The contract is concluded when you register for our services and accept these terms and conditions.
Important notice
All contract data and communications are stored securely in compliance with GDPR regulations.
Contract language
Contracts are available in German and English. The German version takes precedence in case of disputes.
Order process
Registration → Email verification → Service activation → Contract confirmation
4. Withdrawal and cancellation
You have the right to withdraw from the contract within 14 days of registration without giving any reason.
Withdrawal policy
- • 14-day withdrawal period for consumers
- • No withdrawal right for business customers
- • Withdrawal must be in written form
- • Refund processed within 14 days
Withdrawal form
You can use our standard withdrawal form or send a clear statement to our contact address.
5. Contract term and termination
The contract runs for an indefinite period and can be terminated by either party with a notice period of 30 days.
Termination by customer
Can be done at any time through the customer portal or by written notice.
Termination by provider
Only in case of contract violations or non-payment after appropriate notice.
6. Right of withdrawal for consumers
Consumers have special rights under German law regarding withdrawal from distance contracts.
Consumer rights
- • 14-day withdrawal period
- • No reason required for withdrawal
- • Full refund of payments made
- • Return of any physical goods if applicable
7. Prices and payment terms
All prices are stated in Euro and include applicable VAT. Payment is due according to the selected billing cycle.
Prices
- • Monthly subscription plans
- • Annual discounts available
- • Transparent pricing structure
- • No hidden fees
Payment methods
- • Credit card payments
- • SEPA direct debit
- • PayPal integration
- • Bank transfer
Due date
- • Monthly billing cycle
- • 14-day payment period
- • Automatic payment processing
- • Late payment fees apply
8. Liability and warranty
Our liability is limited to the extent permitted by law. We provide services with due care and in accordance with industry standards.
Important notice
Liability is limited to the amount of fees paid in the last 12 months. We are not liable for indirect damages.
Service warranty
We warrant that our services will function as described in the service documentation.
Limitation of liability
Liability is excluded for force majeure, third-party actions, and user negligence.
9. Data protection
We process personal data in accordance with GDPR and our privacy policy. Data protection is a top priority.
Data processing
- • GDPR compliant processing
- • Data minimization principle
- • Purpose limitation
- • Regular security audits
Data security measures
- • SSL/TLS encryption
- • Regular backups
- • Access controls
- • Staff training
10. Notifications
We will send important notifications via email and through the platform. Please keep your contact information up to date.
Notification types
- • Service updates and maintenance
- • Payment reminders and confirmations
- • Security alerts and changes
- • Legal and policy updates
11. Availability and Support
We strive for high availability and provide comprehensive support to our customers.
Important notice
Service availability is 99.5% but may be affected by maintenance windows and technical issues.
Support channels
- • Email support: support@smartlandlord.de
- • Help center and documentation
- • Live chat during business hours
- • Phone support for premium customers
Response times
- • Email: 24-48 hours
- • Live chat: Immediate
- • Phone: Business hours only
- • Critical issues: 4 hours
12. Applicable law and place of jurisdiction
These terms are governed by German law. Any disputes will be resolved in the competent courts of Munich, Germany.
Legal framework
- • German Civil Code (BGB)
- • German Commercial Code (HGB)
- • EU Consumer Rights Directive
- • GDPR and data protection laws
13. Final provisions
These terms constitute the entire agreement between the parties. Any changes must be made in writing.
Contract modifications
We reserve the right to modify these terms with 30 days notice. Continued use constitutes acceptance.
Source of the terms and conditions
Last updated: July 28, 2025 | Version: 2.1